Terms of Service

1. The Service

Pheme is an AI-powered influencer marketing platform built on publicly available information. Core features include: creator discovery across a library of more than 50 million creators; lookalike creator recommendations; creator contact-email finding; follower-authenticity (fake-follower) detection; AI-assisted outreach and automated follow-up, under which outreach and follow-up emails are composed and sent on your behalf pursuant to your authorization and settings; online contracting and deliverable tracking; campaign data tracking; and automated workflows executed by expert Agents subject to your approval at key checkpoints.

The Pheme browser extensions form part of the Service. The creator-analysis extension operates only on TikTok, Instagram, and YouTube web pages, providing in-page analysis and lookup entry points while you browse those platforms. The Pheme Account Verification extension operates on YouTube, Instagram, TikTok, X (twitter.com), Facebook and LinkedIn, and only while a verification you started is running, to confirm that you own the accounts listed on your creator profile. Their specific capabilities are as released from time to time.

We iterate continuously; the form, scope, and per-feature credit cost of the Service may change across versions (see “Credits and payment” and “Changes, suspension, and termination”). Certain features may be available only to specific plans, rollout stages, or regions.

The Service is intended for business use in marketing and collaboration management. By using the Service, you represent that you have the legal capacity to enter into and perform these terms.

2. Accounts and sign-in

You need an account to use the core features of the Service. The Service supports sign-in with Google and sign-in via email verification codes; sessions are maintained through HttpOnly cookies, and you must re-authenticate after signing out or when a session expires.

You are responsible for all activity under your account, including actions performed by AI features under your authorization. Keep your credentials and the mailbox used to receive verification codes secure, and do not lend, rent, or transfer your account, or share it to circumvent billing or usage limits.

If you suspect unauthorized use of your account, compromise of your verification codes, or any other security risk, contact us immediately. To the extent permitted by law, you bear losses arising before we receive notice and have a reasonable opportunity to act, except where caused by our fault.

You must provide true and accurate information at registration and keep it current. We may refuse service to, or remove, accounts created with false information or through bulk or otherwise abusive registration.

3. Credits and payment

The Service is credit-based: features consume credits as indicated, you pay for what you use, and there are no contracts. Prices and per-feature credit costs are as published on the pricing page and within the product.

Consumed credits are non-refundable; refund rules for unused credits are as described on the purchase page. If you believe credits were deducted in error, contact us and we will investigate and address it.

Credits may be used only by the purchasing account (or its organization). They are non-transferable, may not be gifted or redeemed for cash, and may not be used for purposes other than as described on the purchase page. Whether credits expire, and any applicable validity period, are as stated on the purchase page.

We may adjust pricing and credit rules with prior notice on the site; adjustments do not affect credits you have already purchased. We may suspend service to accounts involved in overdue payment, bad-faith chargebacks, or fraudulent payment until the matter is resolved.

4. Acceptable use

You agree to use the Service for lawful purposes only and not to: (a) scrape, bulk-export, or resell data provided by the Service through automated or abusive means; (b) use the Service for harassment, spam, fraud, or any unlawful purpose; (c) interfere with or disrupt the Service, or circumvent credit billing, rate limits, or other technical restrictions; (d) impersonate others or provide false information; (e) conduct unauthorized security testing against the Service, exploit vulnerabilities, or distribute malicious code; or (f) use the Service to infringe the rights of any third party.

Without our prior written permission, you may not use your account or credits to provide third parties with services substantially equivalent to the Service, including data lookup, bulk export, or bulk email sending on their behalf.

If you violate this section, we may, depending on severity, restrict features or suspend or terminate your account; consumed credits will not be restored, and we reserve the right to pursue legal remedies.

5. Outreach email and communications compliance

When you use AI outreach and automated follow-up, emails are sent in your name pursuant to your authorization and settings. You are the sender of those commercial messages and are solely responsible for the legality and compliance of their content and transmission.

You agree to comply with the anti-spam and electronic communications laws applicable in each recipient's jurisdiction, including without limitation the U.S. CAN-SPAM Act, applicable EU ePrivacy rules, and PRC rules on commercial electronic messages. In particular, you must not use false or misleading sender information or subject lines; you must accurately identify yourself and the commercial nature of the message; you must honor and promptly process unsubscribe or opt-out requests; and you must not send repeatedly to recipients who have declined to receive your messages.

You must also comply with the sending policies and rate limits of your email service provider. If we determine that your sending activity is likely unlawful, generates substantial complaints, or harms the deliverability reputation of the Service, we may suspend or terminate your access to the relevant features and, in serious cases, suspend or terminate your account.

Automated follow-up runs according to the strategy you configure in advance. You should regularly review your sending queue, delivery status, and replies, and pause or adjust the strategy where necessary. You bear the consequences of improper settings or instructions.

6. AI features, expert Agents, and online contracting

Expert Agents and other AI features in the Service generate content or perform tasks using algorithms and models, subject to your approval at key checkpoints (such as outbound sending and contract confirmation). Actions you approve are deemed your own actions.

AI-generated content (including outreach copy, analytical conclusions, and collaboration recommendations) may contain errors, omissions, or content unsuited to your situation, and is provided for reference only. You should review it and exercise independent judgment before sending it externally or relying on it for decisions.

Online contracting and deliverable tracking are tools for forming and managing collaborations between you and creators. Any collaboration agreement is concluded between you and the creator (or the creator's representative); we are not a party to it and do not guarantee any creator's standing, ability to perform, quality of deliverables, or settlement of payments. Disputes between you and a creator are to be resolved between the two of you.

Campaign tracking data depends on the availability of public data from third-party platforms and may be delayed, incomplete, or measured differently across sources. It does not constitute proof of, or a guarantee of, campaign performance.

7. Third-party platforms and the browser extension

Creator data in the Service comes from publicly visible information on third-party social platforms. Pheme is not affiliated with, partnered with, sponsored by, or endorsed by TikTok, Instagram, YouTube, X, Facebook, LinkedIn, or any other platform; their trademarks belong to their respective owners.

The Pheme creator-analysis extension operates only on TikTok, Instagram, and YouTube websites. The Pheme Account Verification extension operates only on YouTube, Instagram, TikTok, X (twitter.com), Facebook, LinkedIn and our own domains, and only while a verification you explicitly started is running. When installing and using either extension, you must comply with the applicable terms of your browser and its extension store; when using data provided through the Service, you must also comply with the relevant platform's terms of service, community guidelines, and applicable law.

Third-party platforms may change their page structures, interfaces, or policies, which may render parts of the Service (including extension features) temporarily unavailable, degraded, or subject to removal. We will use reasonable efforts to adapt and restore functionality, but we are not in breach of these terms for interruptions caused by such changes.

8. Permitted use of data and content

Creator data you obtain through the Service (including contact emails, account profiles, and analysis results) may be used only for legitimate business purposes such as commercial outreach, collaboration evaluation, and performance management.

You may not use such data to: sell it or provide it to third parties for consideration; build or supplement datasets or products that compete with the Service; track, profile, or harass individuals for purposes unrelated to business collaboration; or carry out any processing that violates applicable data protection law. For your further processing of such data outside the Service, you are independently responsible for compliance as a separate data controller or processor (as defined under applicable law).

Content you upload or enter into the Service (such as contact notes, collaboration requirements, and contract text) must be information you are entitled to provide. You grant us a license to store and process such content to the extent necessary to provide the Service to you; we will not use it for other purposes except as required by law or as otherwise provided in these terms or the Privacy Policy.

9. Intellectual property

The software, interface design, trademarks, database arrangements, and proprietary content of the Service belong to us. You may not copy, modify, reverse-engineer, decompile, create derivative works from, or otherwise infringe these rights without our written permission.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to use the Service for your own business purposes within the scope of these terms. All rights not expressly granted are reserved by us.

You may use the analysis results generated through the Service, but not to build products or services that compete with us.

We may use feedback and suggestions you provide about the Service for product improvement without compensation, and without any obligation of confidentiality or attribution.

10. Disclaimers

The Service is provided on an “as is” and “as available” basis. To the extent permitted by law, we make no warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Creator data, fake-follower detection results, estimated quotes, AI-generated content, and tracking data are estimates or outputs derived from public information and algorithmic models, provided for reference only; we make no warranty as to their accuracy, completeness, timeliness, or fitness for purpose.

Business decisions you make based on the Service — including whether to work with a particular creator and on what terms and budget — are at your own risk and responsibility.

We do not warrant that the Service will be uninterrupted or error-free. For interruptions or data delays caused by force majeure or third-party service failures (including cloud infrastructure or email channel failures, or changes made by third-party platforms), we will use reasonable efforts to restore the Service.

11. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, or punitive damages, lost profits, loss of goodwill, or loss of data arising from your use of or inability to use the Service, whether based in contract, tort, or any other legal theory, and whether or not we were advised of the possibility of such damages.

To the maximum extent permitted by law, our total liability under these terms is capped at the fees you actually paid us in the twelve months before the dispute arose.

Nothing in these terms limits or excludes liability that cannot be limited or excluded under applicable law.

If your breach of these terms (including your obligations under “Outreach email and communications compliance” and “Permitted use of data and content”) results in third-party claims, complaints, or regulatory inquiries against us, you will handle them and compensate us for the reasonable losses we incur as a result, including reasonable attorneys' fees.

12. Changes, suspension, and termination

We may adjust, upgrade, or retire features from time to time. For the retirement of major features or a shutdown of the Service as a whole, we will give advance notice on the site or through other reasonable means, and unused credits will be handled in accordance with “Credits and payment” and the rules stated on the purchase page.

We may revise these terms from time to time and will publish revisions on the site, with prominent notice for material changes. Continued use of the Service after an update constitutes acceptance of the updated terms; if you do not agree, you should stop using the Service.

You may stop using the Service and delete your account at any time; we may suspend or terminate the Service to you for serious violations of these terms. Upon termination, your license to use the Service ends, but provisions that by their nature should survive — including intellectual property, disclaimers, limitation of liability, and governing law and dispute resolution — remain in effect.

13. Governing law, disputes, and contact

These terms are governed by the laws of the People's Republic of China. Disputes should first be resolved through friendly negotiation; failing that, they shall be submitted to the competent people's court where we are located.

If any provision of these terms is held invalid or unenforceable, the remaining provisions remain in full force. Our failure or delay in exercising any right under these terms is not a waiver of that right.

For any questions about these terms, contact: support@pheme.work.